Welcome to Pivot Health & Lifestyle. These Terms and Conditions govern your use of our website at pivothealthandlifestyle.org and your engagement with our clinical services at 2909 Market Street, Wilmington, NC 28403. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website and services immediately.
1. Introduction
Pivot Health & Lifestyle is led by Dr. Emmanuel Osinuga, MD, a board-certified Family Physician and double fellowship-trained expert in women’s health. We provide transformational primary care, preventative medicine, lifestyle medicine, women’s health, acute care, and faith-integrated whole-person care.
These Terms apply to all visitors, patients, and prospective patients who interact with us in any capacity, whether through our website or in person at our facility.
2. Use of the Website
Permitted Use
You may use this website for lawful purposes only. The content on this site is provided for general informational and scheduling purposes. You agree to use the website in accordance with all applicable local, state, and federal laws.
Prohibited Use
You may not:
- Transmit any unlawful, harmful, or fraudulent content
- Attempt to gain unauthorized access to our website or systems
- Reproduce or redistribute any website content without prior written permission
- Use automated tools such as bots or scrapers to collect data from our site
- Impersonate any person or entity, including Pivot Health & Lifestyle staff
3. Medical Services & Clinical Disclaimer
Scope of Services
Pivot Health & Lifestyle provides the following services:
- Transformational Primary Care
- Women’s Health & Preventative Care
- Lifestyle Medicine & Health Coaching
- Acute Care & In-Office Interventions
- Preventative Screenings & Wellness
- Faith-Integrated Whole-Person Care
The scope, availability, and pricing of services are subject to change. Please contact us to confirm availability before your visit.
No Doctor-Patient Relationship via Website
Browsing this website, reading our content, or submitting an inquiry does not establish a doctor-patient relationship. A formal clinical relationship is established only upon a confirmed appointment and completion of our intake process.
Informational Content
Health-related content on this website is for general informational purposes only. It is not intended as personalized medical advice, diagnosis, or treatment. Always consult directly with Dr. Emmanuel Osinuga or a qualified healthcare professional for advice specific to your condition.
4. Appointments & Scheduling
Appointment Requests
Appointment requests submitted through our website are subject to confirmation by our team. Submitting a request does not guarantee an appointment slot.
Cancellation & No-Show Policy
We ask that you provide at least 24 hours’ notice to cancel or reschedule. Repeated no-shows or late cancellations may result in restrictions on future bookings and may incur a cancellation fee communicated to you at intake.
Same-Day & Priority Visits
We offer priority same-day visits for acute care needs. Availability is subject to clinical capacity on the day of your request and is not guaranteed.
5. Fees, Billing & Payment
Transparent Pricing
We are committed to clear, upfront pricing. Estimated costs will be communicated before your visit. Actual fees may vary based on services rendered.
Insurance
Please contact our office at (910) 623-0692 to verify accepted insurance plans. It is your responsibility to confirm your coverage. We are not responsible for costs not covered by your insurer.
Payment Responsibility
You are responsible for all charges associated with your care, including amounts not covered by insurance. Payment is due at the time of service unless prior arrangements have been made.
Lab & Diagnostic Testing
Fees for diagnostics such as MRI, CT scans, ECG, and CBC will be disclosed prior to testing. Advertised discounts are subject to availability and may change without prior notice.
6. Patient Responsibilities
As a patient or website user, you agree to:
- Provide accurate and complete personal, medical, and insurance information
- Inform your care provider of any changes to your health status or medications
- Follow the care plan and clinical guidance provided by our team
- Treat all staff with respect and dignity
- Comply with our office policies on appointments, payments, and conduct
7. Privacy & Protected Health Information
Your privacy is important to us. The collection, use, and protection of your personal and health information is governed by our Privacy Policy, incorporated into these Terms by reference. We comply with all applicable federal and state privacy laws, including HIPAA. Please review our Privacy Policy for full details on how we collect, store, and use your information.
8. Intellectual Property
All content on this website, including text, graphics, logos, service descriptions, and images, is the intellectual property of Pivot Health & Lifestyle and is protected by applicable copyright and trademark laws. You may not reproduce or distribute any content without our express written permission.
9. Third-Party Links
Our website may contain links to third-party websites for your convenience. Pivot Health & Lifestyle does not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party sites. Accessing those sites is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, Pivot Health & Lifestyle, its staff, agents, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from:
- Your use of or inability to use this website
- Any errors or omissions in website content
- Unauthorized access to your data transmitted through our site
- Any outcomes resulting from information obtained on this website rather than through a direct clinical encounter
11. Indemnification
You agree to indemnify and hold harmless Pivot Health & Lifestyle, Dr. Emmanuel Osinuga, and our staff from any claims, damages, losses, or expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. The “Last Updated” date at the top of this page will reflect any changes. Continued use of our website or services after updates are posted constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms shall be governed by the laws of the State of North Carolina. Any disputes shall be subject to the exclusive jurisdiction of the courts of New Hanover County, North Carolina.
If you have questions about these Terms, please reach out:
- Address: 2909 Market Street, Wilmington, NC 28403
- Phone: +1 (910) 623-0692
- Email: [email protected]
- Hours: Monday through Friday, 8:00 AM to 8:00 PM
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.